Troubleshooting

Below, we list some of the most common problems when working with physical devices.

Cable connectivity issues

There might be an issue with your cable, there are several reasons for it. Please check each point to see if your issue is resolved.

  • The cable is not properly plugged in - Please check if your cable is plugged in correctly, both on your phone and for your laptop.

  • Connected through a hub - Normally there shouldn't be any problem with using a hub to connect your device. But in some cases it might lead to issues. For example, you may have ignored a system pop-up to allow the hub to be used. Unfortunately, we can't trigger this action for you, but you can try connecting your phone directly to see if the problem persists.

  • Incompatible cables - Even though all cables look the same they might behave differently depending on the cable you're using. If you're using a non-OEM (original equipment manufacturer) cable it may not support data transfer. Try using a different cable and see if the problem persists.

Conflicting software

Other applications (e.g., iTunes for iOS devices or Android file transfer software) may conflict with your software and interrupt the connection. Please check if any of these apps are open, if so try closing and see if the issue persists.

Failed to load Android device(s)

This issue will occur when the connected android device is not authorized for debugging. It typically happens when connecting the device for the first time and might pop up occasionally. If this is your first time connecting your Android device, a pop-up should appear asking for your permission. Allow access by clicking the appropriate button; we suggest also selecting the "always allow" option.

If you do not receive this pop-up on your phone, you can manually trigger it by following these steps:

  1. Go the settings on your Android device

  2. Find "Developer options"

  3. In this menu there should be a switch to "revoke usb debugging authorizations", simply toggle it on and off and you should see the pop-up.

  4. In some cases, you may need to reconnect your device by unplugging and plugging the cable back in.

Power issues

Check the battery status of your mobile phone. Sometimes the operating system might limit the possibilities when your phone is in low power mode. Charge your phone, turn off low power mode, and check if the issue persists.